Read this carefully before you sign up. By registering for a tour, you agree to be bound by these Terms.
Welcome to Cycling Odyssey! Cycling Odyssey reserves the right to decline any request to join a ride without having to give a reason. On the rare occasion that you are declined and you have already paid, we will offer you a full refund within 24 hours.
These Terms and Conditions ("Terms") govern your participation in our bicycle tours across Africa.
You agree to conduct yourself in a respectful and responsible manner during the tour. This includes obeying all traffic laws and regulations, following the instructions of our guides, and being considerate of other participants, local customs and the environment and wildlife. Intoxication or substance abuse that could impair judgement is strictly prohibited.
You are responsible for ensuring that your bicycle and all safety equipment — including helmets, lights and reflective gear — are in proper working condition and meet all legal and safety requirements. In addition to your own equipment, we provide basic repair tools and spare parts for common bicycle issues, and first-aid kits for minor injuries.
3.1 Cancellation: we reserve the right to cancel any ride for any reason, including unforeseen circumstances beyond our control (natural disasters, political unrest, participant safety). We'll give reasonable notice and work with you to find a solution — a full refund or the opportunity to reschedule.
If you decide to cancel, refunds are offered as follows:
3.2 Rider responsibility: you participate in our tours at your own risk. We are not responsible for any accidents, injuries, or property damage that occurs during the tour however caused. You're responsible for following all safety instructions from our guides, riding in a safe and responsible manner, and ensuring you're properly hydrated and fed before, during and after each ride.
3.3 Fitness: you confirm that you are physically fit and capable of participating in the tour, and must disclose any medical conditions or disabilities that could impact your safety. We may require a doctor's clearance for participants with certain medical conditions.
Our logos, trademarks, photos, and other intellectual property associated with Cycling Odyssey tours are our exclusive property. We may grant limited licences for specific purposes with written permission. You agree not to infringe upon our intellectual property rights.
You grant Cycling Odyssey the right to use your name, likeness, and photographs or videos taken during the tour for marketing and promotional purposes, including on our website and social media channels. You can opt out of having your image used by contacting us in writing. We will not use your testimonials in a way that misrepresents your experience.
You are responsible for obtaining and maintaining any insurance coverage required for your participation, including personal health insurance. We recommend travel insurance covering medical expenses, trip cancellation and baggage loss, as well as personal accident insurance.
By participating in the tour, you release Cycling Odyssey — including our guides, support staff and volunteers — from any and all claims, liabilities and demands arising out of or related to your participation, including but not limited to personal injury or property damage. While we strive for your safety, you acknowledge the inherent risks of cycling tours.
8.1 We have procedures in place to handle medical emergencies during the tour, including trained guides who can administer first aid and CPR, communication protocols for contacting emergency services, and evacuation plans for unforeseen circumstances.
8.2 Accidents and unexpected weather: our guides will provide instructions and ensure the safety of all participants should conditions change.
We reserve the right to terminate your participation if your conduct is deemed detrimental to the safety and enjoyment of other participants, or if you violate safety rules or pose a risk to yourself or others. No refund will be provided in such cases.
These Terms are governed by the laws of Kenya. Disputes are subject to the courts of Kenya.
We encourage participants to attempt to resolve any disputes with Cycling Odyssey amicably through mediation or arbitration before resorting to court.
These Terms constitute the entire agreement between you and Cycling Odyssey. By registering for a tour, you acknowledge that you have read and understood these Terms and Conditions.
Questions about these Terms can be sent to ride@cyclingodyssey.co or WhatsApp +254 736 540 000.